Following the latest government statements and updated hygiene restrictions pertaining to the Covid-19 pandemic, the Philharmonic can remain open; of course the current hygiene rules must be complied with at all times. We invite you to browse our regular live concert offerings.
• Disinfectant dispensers are available in the foyer and in the restrooms.
• Elevators are reserved exclusively for patrons in need of this aid.
• Please sneeze or cough into your elbow or into a disposable paper tissue.
• Please follow the recommendations and rules issued by the government of Luxembourg, which can be found at www.covid19.lu.
• In case of doubt, emergency measures take priority over hygiene guidelines.
If You Have Symptoms of Covid-19
We would like to remind you that it is your own responsibility to refrain from attending the concert if you experience symptoms of Covid-19, or if you have recently had contact with a person infected with Covid-19. Should you be unable to attend the concert for these reasons please email us at firstname.lastname@example.org .The price of your tickets will be refunded as vouchers in such cases. Please inform us at the latest 4 hours before the start of the concert if this is the case.
We are eager to welcome you back to breath-taking concerts by great musicians. Still, some things will differ from the familiar, due to the current situation. For all concerts we have taken the most extensive measures possible to ensure the safety of all involved, audience and artists alike.
Discover our up to date programme here.
Cancellations and Modifications
Because of travel restrictions or safety measures, unfortunately it may be necessary to cancel some concerts and to shorten or modify other programmes.
In order to comply with distancing rules on stage and inside the hall, some works requiring a large orchestra might be replaced with others.
Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 6 pm, or by email – please write to email@example.com.
Season 2020/21 - Refunds for single tickets
If you bought your ticket(s) directly from our website or our box office, you will receive a voucher in the value of the ticket(s) purchased. If you purchased tickets for several events during the period which had to be cancelled, you will receive a separate message for each concert.
You can redeem the voucher until 31.12.2021 when purchasing tickets for all concerts and subscription series of the Philharmonie.
Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. In order to claim your refund, please fill out the form we will email or mail to you and submit it together with the voucher you have received by January 31, 2021, either by emailing firstname.lastname@example.org or by sending it to our mailing address. The voucher thereby loses its validity. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take longer to process.
Gift Vouchers Valid until December 31, 2021
Due to the current situation, we are extending the validity of all gift vouchers issued in response to concert cancellations due to Covid-19 since March 2020; they are now valid through December 31, 2021.
Our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 (from Monday to Friday from 10 am to 6:30 pm).