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Covid-19: Information regarding our concerts, more here

COVID-19: Cancellation of Concerts Through December 15

 

Following the updated government measures against the coronavirus which come into effect on November 25, 2020, all concerts at the Philharmonie are cancelled, effective immediately, up to and including December 15, 2020.

Those customers affected will be contacted personally with detailed information on the concert in question and refunding options. The Philharmonie team is working hard to answer all inquiries and handle all refunds as soon as possible, but we kindly ask for your understanding that this may still take some time. Needless to say, we will inform our customers and the public if the situation warrants further changes to our event schedule beyond December 15.

As in the spring, the OPL’s musicians and the entire Philharmonie team will do their best over the coming weeks to remain in touch with all music lovers via our digital channels, and to offer an entertaining and diverse programme in this way.

Terms and Conditions for Ticket Refunds for Concerts cancelled due to the Coronavirus

Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 6 pm, or by email – please write to tickets@philharmonie.lu.

  • Season 2020/21 - Refunds for single tickets

    If you bought your ticket(s) directly from our website or our box office, you will receive a voucher in the value of the ticket(s) purchased. If you purchased tickets for several events during the period which had to be cancelled, you will receive a separate message for each concert.

    You can redeem the voucher until 31.12.2021 when purchasing tickets for all concerts and subscription series of the Philharmonie.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. In order to claim your refund, please fill out the form we will email or mail to you and submit it together with the voucher you have received by January 31, 2021, either by emailing remboursement@philharmonie.lu or by sending it to our mailing address. The voucher thereby loses its validity. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take longer to process.

  • Refunds for tickets purchased as part of a subscription

    For tickets purchased as part of a subscription, your customer account will receive a credit. This credit may be used for future purchases of tickets and subscriptions by simply contacting our information centre & box office.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. If you would like to receive such a refund, please download this form, fill it out and email it to remboursement@philharmonie.lu before July 31, 2020. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take several weeks to process.

photo: Wade Zimmerman photo: Wade Zimmerman

Information & Billetterie

Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 4:30 pm, or by email – please write to tickets@philharmonie.lu.