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Covid-19: Information regarding our concerts, more here

COVID-19: Information regarding our concerts

On September 17, the Philharmonie resumes its concert activities with a programme and admission rules which have been tailored to the current official conditions for events. In the following you will find information on the updated programme, ticket sales as well as the hygiene and distancing rules which apply to your visit to the Philharmonie, as well as other practical tips.

Before Your Visit

Programme

We are eager to welcome you back to breath-taking concerts by great musicians. Still, some things will differ from the familiar, due to the current situation. For all the September and October concerts which go on sale on September 1 (resp. on August 24 for subscribers of the 2019/20 season), we have taken the most extensive measures possible to ensure the safety of all involved, audience and artists alike.

Discover our up to date programme here.

  • Cancellations and Modifications

    Because of travel restrictions or safety measures, unfortunately it was necessary to cancel some concerts and to shorten or modify other programmes.

    In order to comply with distancing rules on stage and inside the hall, some works requiring a large orchestra had to be replaced with others.

    Most of the events scheduled at the Salle de Musique de Chambre were moved to the Grand Auditorium for the same reason.

 

Ticket Sales Information

We have taken a number of measures to enable you to enjoy your visit to the Philharmonie safely and without concern. This, however, also means that the Ticket Office at the Philharmonie will remain closed to the public for the time being, and you can only buy tickets on the internet, via email (tickets@philharmonie.lu) or, from Monday to Friday from 10 am to 6 pm, by phone (+352 26 32 26 32). In the following, we offer some important information on ticket purchases.

  • Purchase Conditions

    Purchasing a ticket – either in advance or at the evening box office, which opens one hour before the event – is a prerequisite for attending a concert.

    In order to ensure the greatest possible safety of our audience and in compliance with our government’s recommendations, the following conditions currently apply:

    Tickets may be purchased only via phone or internet.

    Via our website Please note: our online system allows you to reserve only pairs of tickets. To purchase individual seats or an uneven number of tickets, please contact our Ticket Office directly.

    By phone: +352 26 32 26 32 (from 10 am to 6 pm, Monday to Friday).

    By emailing: tickets@philharmonie.lu.

    When reserving tickets, you will be assigned a numbered seat, which is binding. There are currently no concerts with free seating.

    In order for you to comply easily with distancing rules and therefore enjoy the music without concern, the number of seats available for each concert will be reduced significantly. Only approximately one third of the seating capacity is available. Only every second row of seating can be occupied; between each occupied seat, or up to four seats occupied by members of the same household, a free seat guarantees the minimum distance.

    Your ticket / your tickets will be sent to your smartphone (it is not necessary to print them out). Please show the ticket/s at the main entrance. In accordance with the current rules for events, ticket buyers are asked to submit their contact details (name, first name, address, email address and phone number), so that they may be contacted if necessary.

  • Evening Box Office

    Tickets can be bought physically only one hour before the beginning of the event at the evening box office; here only such places as are still available will be offered for sale.

  • Refunds

    In case the concert is cancelled, the ticket price will be refunded.

    Should you experience symptoms of Covid-19 or have had contact with an infected person, please contact us directly by emailing tickets@philharmonie.lu so that we can refund the price of your tickets.

 

Your Visit to the Philharmonie

  • Security Rules

    • The Philharmonie doors open one hour before the concert. Admission to the hall begins 30 minutes before the event. Please refrain from arriving earlier to avoid groups gathering outside the Philharmonie; however, please do plan to arrive early enough to ensure a smooth admissions process.
    • The concert will last approximately 60 minutes and will take place without an interval.
    • Wearing a facemask is obligatory within the entire building, including throughout the concert.
    • Please keep a minimum distance of 2 metres from people not living in your household.
    • Disinfectant dispensers are available in the foyer and in the restrooms.
    • Please follow the signage (regarding entries and exits).
    • The foyer bars are closed. The Restaurant Tempo is open.
    • The cloakroom remains closed.
    • Elevators are reserved exclusively for patrons in need of this aid.
    • Please sneeze or cough into your elbow or into a disposable paper tissue.
    • All the regulations stated above are binding, including the rule that you are not allowed to sit next to each other if you do not live in the same household.
    • Please follow the recommendations and rules issued by the government of Luxembourg, which can be found at www.covid19.lu.
    • In case of doubt, emergency measures take priority over hygiene guidelines.

  • If You Have Symptoms of Covid-19

    We would like to remind you that it is your own responsibility to refrain from attending the concert if you experience symptoms of Covid-19, or if you have recently had contact with a person infected with Covid-19. Should you be unable to attend the concert for these reasons, please email us at tickets@philharmonie.lu. The price of your tickets will be refunded in such cases.

Terms and Conditions for Ticket Refunds for Concerts cancelled due to the Coronavirus

Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 6 pm, or by email – please write to tickets@philharmonie.lu.

  • Season 2020/21 - Refunds for single tickets

    If you bought your ticket(s) directly from our website or our box office, you will receive a voucher in the value of the ticket(s) purchased. If you purchased tickets for several events during the period which had to be cancelled, you will receive a separate message for each concert.

    You can redeem the voucher until 31.12.2021 when purchasing tickets for all concerts and subscription series of the Philharmonie.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. In order to claim your refund, please fill out the form we will email or mail to you and submit it together with the voucher you have received by January 31, 2021, either by emailing remboursement@philharmonie.lu or by sending it to our mailing address. The voucher thereby loses its validity. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take longer to process.

  • Refunds for tickets purchased as part of a subscription

    For tickets purchased as part of a subscription, your customer account will receive a credit. This credit may be used for future purchases of tickets and subscriptions by simply contacting our information centre & box office.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. If you would like to receive such a refund, please download this form, fill it out and email it to remboursement@philharmonie.lu before July 31, 2020. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take several weeks to process.

 

Season & Subscriptions 2020/21

We therefore kindly ask for your understanding that we must make an exception to our regular operations: for once, subscriptions are not available yet. 

In order to adapt our offer and the seats capacity of our concert halls quickly enough according to the evolution of the COVID-19 situation, the concerts from September to December 2020 will only be available in free sales and no subscriptions will be offered over this period.

More information

Information & Billetterie

Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 6 pm, or by email – please write to tickets@philharmonie.lu.