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COVID-19: information regarding our concerts

Due to the current situation concerning COVID-19, we have cancelled all events up to the end of the current season 2019/20. This concerns concerts, workshops, guided tours and all further events.

We will contact all concerned clients with information regarding the respective concert and refunds. Reimbursement proceedings are expected to require a certain amount of time, therefore we would kindly like to ask for your patience and understanding.

We will of course keep you informed in case the situation might lead to further changes regarding concerts beyond the given date.

We appreciate your understanding, thank you for your support and hope to see you again soon at the Philharmonie!

The Philharmonie team

16.04.2020

Information & Billetterie

From the appropriate distance, the entire Philharmonie team is ready to assist you during this time which poses new challenges to our daily lives.

You can reach our box office staff by emailing the following address: tickets@philharmonie.lu.

Terms and Conditions for Ticket Refunds for Concerts cancelled due to the Coronavirus

  • Refunds for single tickets

    If you bought your ticket(s) directly from our website or our box office, you will receive a voucher in the value of the ticket(s) purchased. If you purchased tickets for several events during the period which had to be cancelled, you will receive a separate message for each concert.

    You can redeem the voucher until June, 30 2021 when purchasing tickets for all concerts and subscription series of the Philharmonie.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. In order to claim your refund, please fill out the form we will email or mail to you and submit it together with the voucher you have received by July 31, 2020, either by emailing remboursement@philharmonie.lu or by sending it to our mailing address. The voucher thereby loses its validity. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take longer to process.

  • Refunds for tickets purchased as part of a subscription

    For tickets purchased as part of a subscription, your customer account will receive a credit. This credit may be used for future purchases of tickets and subscriptions by simply contacting our information centre & box office.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. If you would like to receive such a refund, please download this form, fill it out and email it to remboursement@philharmonie.lu before July 31, 2020. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take several weeks to process.

photo: Wade Zimmerman photo: Wade Zimmerman