Frequently Asked Questions
Wondering how you can conviently get to the Philharmonie, where you can book your tickets or whether it’s possible to eat at the Philharmonie? Check out our FAQ!
Nothing should ever stop you from pushing the door of a concert hall. Whatever your mobility challenges or situation, we’re here to help and to bring you straight to what matters: the joy which only the experience of music can give. Feel free to read on to plan your next visit, or simply give us a call at: (+352) 26 32 26 32.
For people with mobility challenges, the Philharmonie and the individual performance venues are barrier-free. Elevators, large doors and access ramp mean you should be able to navigate the building seamlessly, whatever your mobility situation might be. Besides, special seats for wheelchair users can be reserved at all venues.
Believe it or not, there is a possibility to access the Philharmonie from Avenue John Fitzgerald Kenndy without having to take those massive stairs! Aim towards the European Convention Center: that’s where the stairs stop and get you right onto the Place de l’Europe. If you are coming with the Adapto Transport Service, ask the driver to drop you off there.
The Philharmonie has step-free access to and from its nearest car park, called Place de l’Europe. If you aren’t sure where this is, do consult our digital map, or give us a call at (+352) 26 32 26 32.
Our special seats dedicated to wheelchair users are indicated by a sign on each of our halls’ seating maps. You should be able to see those upon booking your tickets online. We’d actually recommend you call us directly though: the team at the Information & Billetterie will be able to assist you in a personalised manner as you plan your experience at the Philharmonie.
Not to worry: simply approach one of our ushers if you’re in any doubt, show them your ticket and they will gladly escort you to your seat so don’t miss a single bit of the performance.
For safety reasons, it is not possible to bring bulky items into the concert halls. When you arrive at the Philharmonie, our ushers will show you where to store them for the duration of the concert.
However, if it isn’t possible for you to walk without (in the case of a rollator for instance), don’t worry: you will be able to keep it until you reach seat, following which one of our ushers will collect it. That same usher will then come back with it right after the concert ends and gently escort you out of the hall.
Yes, of couse! All of the Philharmonie’s bathrooms are equipped with cubicles for people with special needs.
There’s no reason why you shouldn’t :) The Philharmonie’s Foyer is wide and spacious so that everyone can get around as they please. The bars are surrounded with tables and chairs where you will be able to sit, and there also several comfortable sofas for you to rest around the Foyer.
All are welcome at the Philharmonie.
If you hold a Kulturpass, we’d love for you to come by and use it: a ticket to any of our concert will only cost you 1,50 €.
If you are planning a trip to the Philharmonie for a larger group with special needs and/or reduced mobility: that’s wonderful! We really look forward to hearing more about your project. Simply get in touch with the Fondation EME by calling +352 26 02 27 435 or by writing to [email protected]. We’ll take it from there.
We’re here to help! For any further information, do not hesitate to call our team on (+352) 26 32 26 32.