Mobility challenges
The Philharmonie is barrier-free. Special seats for wheelchair users can be reserved at all venues. Read more about it.
Access
bility
Nothing should ever stop you from coming to a concert hall and experiencing the joy music provides. No matter your specific situation, the Philharmonie is delighted to welcome you.
This page will help you prepare for your visit. If you have any questions, or would like personalised assistance choosing a seat or a concert, please do not hesitate to contact the Ticket Office team on (+352) 26 32 26 32. Once you arrive at the Philharmonie, our ushers or our BénéPhil volunteers will be on hand to help you if you need it.
Got a question? You’re not the only one!
Does my accompanying person have to pay for their ticket?
If you have a category C disability card in Luxembourg (or a European Disability Card with the letter A), your companion is entitled to a free ticket. Please contact the Ticket Office to book your tickets.
Who can help me if I need assistance at the Philharmonie?
Our ushers are on hand to guide you around the Philharmonie and accompany you to your seat. You can also ask our BénéPhils for help – volunteers who are present on most concert evenings and can be recognised by their orange badges and scarves. They too will be able to show you where to go, answer your questions and ensure your visit goes smoothly.
How do I organise a group visit for people with specific needs?
We really look forward to welcoming you! Simply get in touch with the Fondation EME by calling +352 26 02 27 465 or by writing to [email protected]. We’ll take it from there.
Are there accessible food and drink options?
The Philharmonie’s Foyer is wide and spacious so that everyone can get around as they please. The bars have lowered counters to make it easier to serve visitors in wheelchairs and are surrounded with tables and chairs where you will be able to sit. There also several comfortable sofas for you to rest around the Foyer. The Philharmonie’s upcoming restaurant will also be accessible.
Mobility challenges
Coming to the Philharmonie
With public transportation
It is possible to access the Philharmonie from Avenue John Fitzgerald Kennedy without having to climb those stairs. Head towards the European Convention Center: that’s where the stairs stop, bringing you right onto the Place de l’Europe. If you are coming with the Adapto Transport Service, ask the driver to drop you off there. A ramp will then lead you to the main entrance. The door on the right can be opened automatically by pressing a button marked with the ISA symbol.
By car
The Philharmonie has step-free access to and from its nearest car park, called Parking Place de l’Europe. If you aren’t sure where this is, consult our digital map.
Is it easy to move around the Philharmonie?
For people with mobility challenges, the Philharmonie and the individual performance venues are barrier-free. Elevators, large doors and access ramps mean you should be able to navigate the building seamlessly, whatever your mobility situation might be. The Tickets & Invitations Desk and some bars have a lowered counter to make it easier for wheelchair users to interact with staff.
Are there reserved wheelchair spaces at concerts?
Yes! Special seats for wheelchair users can be booked in all our halls by contacting the Ticket Office.
Are there bathrooms for people with reduced mobility?
All of the Philharmonie’s bathrooms are equipped with cubicles for people with special needs. You don’t need to use the stairs to get there either.
I carry a rollator: can I take it with me inside the hall?
Yes, you can walk to your seat with it. The ushers will then help you store it in a safe place for the duration of the concert.
Hearing impairments
Auracast™-compatible hall
The Grand Auditorium is equipped with a broadcasting system. At the moment, only hearing aids using the Auracast system can connect to it. Unfortunately, the other halls are not yet equipped with it.
How do I connect my hearing aid to the Auracast™ broadcasting system?
In the Grand Auditorium, open your hearing aid’s mobile app and connect to the «Philharmonie Grand Auditorium» stream. It’s rather similar to connecting to a Wi-Fi network. Once connected, you’ll receive the sound from the hall directly into your hearing aids. You can adjust the volume via your app.
On your next visit, you won’t need to repeat the process; your phone will recognise the stream automatically.
If you need further information, you can contact us before your visit or ask the BénéPhils for assistance on the day.
Visual impairments
How can I find my way around the Philharmonie?
There are no floor markings or Braille signs inside the Philharmonie. However, the signage on the walls is high-contrast, enabling people with impaired vision to find their way around more easily. In any case, our ushers and BénéPhils will be on hand to help and guide you around the Philharmonie.
Are assistance dogs allowed?
Yes, assistance dogs may enter the Philharmonie. We recommend that you get in touch with the Ticket Office team to get a seat best suited for them to work.
Are there any audio transcripts of the programmes that are being distributed?
Concert programmes are published online on the event page on the day of the concert. They are in a format that is compatible with screen readers. You can thus also enjoy the articles providing further details on what you’ll hear during the concert.
Neurodiversity and invisible disabilities
Choosing a suitable seat or concert
The easiest way is to contact the Ticket Office, who will advise you according to your needs. The Espace Découverte can accommodate around 100 people and the Salle de Musique de Chambre around 300. The Grand Auditorium has over 1,000 seats.
Here are a few intimate concerts that might suit you:
Quieter areas
There are generally fewer people on the ramp that runs around the Foyer. The southern tip of the Philharmonie, between the Salle de Musique de Chambre and the Salon PhilaPhil, is often a little less crowded than the rest of the Foyer.
Preparing my visit
We are currently working on an accessibility guide, but in the meantime, you’ll find plenty of information on our Getting Here, My First Visit and FAQ pages. You can always contact the Ticket Office team from 10:00 to 18:00 on business days by phone on (+352) 26 32 26 32 or by email at [email protected].
