The privacy and security of the personal data of our customers and users of our www.philharmonie.lu website (hereinafter "the site") is very important to us, and this fact sheet aims to explain in a transparent way what data is processed, why it is collected, stored, shared or used by us, and what your possibilities are for interference.
The site is managed by the Public Establishment Salle de Concerts Grande-Duchesse Joséphine-Charlotte (hereinafter "the Establishment") and its use is free of charge. The Establishment reserves the right to modify the content of the website or to suspend the site, without notice, for reasons of maintenance, updating or for any other reason deemed necessary by the Establishment. In particular, the Establishment may at any time withdraw, add, complete or specify all or part of the information and services contained or offered on the site.
Any person who connects via the Internet to the site and consults or collects information, data, documents or other services is deemed to be a "user" of the site and deemed to have read and accepted all the terms and notices contained in this document. The user must refer, before browsing, to the latest version of this document, which is permanently available on this page. Only the updated version of the document accessible online is deemed to be in force and applicable. This document is a translation of the original document which is in French language. In case of problems or in case of a dispute concerning the content of this document, the original document in French is always applicable.
When you use our website, e.g. to order and purchase concert tickets, to obtain information about pre-sale dates for concerts, to request information via the forms made available on the website, to subscribe to newsletters about our services, we process personal data about you in accordance with the applicable legal provisions.
... when buying tickets online or filling in the contact or reservation/purchase forms on the site
To have certain information about our services, you can contact us through the contact or reservation/purchase forms on the site. On the form, you must provide us with a number of personal data such as your name, surname, address, e-mail address, telephone and your means of payment.
This personal information collected in the contact or reservation/purchase forms on the site is subject to data processing by the Establishment in order to carry out your specific request.
We keep this information for the time necessary to achieve the purpose of the processing, namely for the realization of the requested service, and in compliance with our legal obligations. The data is subsequently deleted.
The basis of legitimacy of the collection is the contract between you and the Establishment. No data transfer to third parties takes place in this context.
... as part of your e-mail inquiries
It is also possible to contact us via one of the e-mail addresses available on the website.
The personal data you provide to us, such as your surname, first name, title and email address with the e-mail will be saved for the duration of the processing of your request and then deleted by us.
No data transmission to third parties takes place in this context and the data is used exclusively for the processing of the conversation.
... as part of Newsletters
If you decide to subscribe to one of our Newsletters offered on our website, the data collected during registration such as your surname, first name, title, email address, telephone and address will only be used to send the requested Newsletter, if you do not expressly agree to another use of your data in the completed subscription form.
This processing is based on the performance of the contract between the parties.
The retention period of your data will not exceed that of your registration for this service. In case of un-subscription to the Newsletter service, your data will be deleted.
... in connection with your responses to our applications for vacancies
If you apply for a vacancy within the Establishment, all the data you provide to us will only be processed in connection with your application.
The data is treated confidentially, in accordance with our legal obligations, and is only used within the departments concerned by the application.
Under no circumstances will the data be passed on to third parties.
... in the context of competition/quiz
If you participate in a competition/quiz on social networks or by form on the site, the data you provide to us such as your title, surname, first name, address or e-mail address are only used in the context of this competition and in order to contact you in case of a possible gain. Once the competition/quiz is over, your data will be deleted.
... by the site's cookies
On our website, different kind of cookies are used.
What is a cookie? Cookies are small text files that the site asks to be stored on your computer or mobile device and that allow the analysis of information relating to the user's navigation on the site (frequency of visits, duration of visits, pages viewed, etc.). This information is useful to better personalize the services and content that appear on our site. In addition, cookies facilitate your navigation on our site.
Most of the cookies used are functional cookies, so-called "session cookies", which are only stored on your computer for the duration of your visit to the site. These cookies are necessary for the basic functionalities of the website itself, e.g. to carry out transactions such as the purchase of concert tickets and are therefore activated at all times. Cookies are deposited by the site in a directory provided for this purpose on your computer. It contains the name of the server from which it comes, an identifier in the form of a unique number to recognize your computer and an expiration date. Session cookies are automatically deleted from the computer when your session is over.
We also use "persistent cookies" that recognize site visitors and are saved on your computer in order to facilitate your future visits to our site. They help us improve our site functionality by tracking your activity on the site. For example, they can help us to improve our speed of reaction to requests from you. When you refuse the applicability of these cookies, we cannot tailor your visit to the site to your needs, and some of our services may not be available. These persistent cookies are saved on your computer and are not automatically deleted when you close your browser.
Apart from IP addresses or parts of your IP addresses, we do not collect personal data when you browse its site. The IP addresses or parts of the IP addresses collected cannot be linked to other personal data and are therefore anonymous.
The data collected is transmitted to us in our function as data controller and is only used within the limits specified at the time of collection.
You have the option to disable or refuse the applicability of these cookies on our website.
How to disable cookies?
• For Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
• For Firefox browser: https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
• For Google Chrome browser: https://support.google.com/chrome/answer/114836?co=GENIE.Platform%3DDesktop&hl=fr
• For Safari browser: https://help.apple.com/safari/mac/9.0/#/sfri40732
• For Opera browser: https://help.opera.com/en/presto/be-safe-and-private/#notrack
However, such deactivation may prevent the use of certain features of this site as indicated above.
... through links to other websites
In order to organize better information for our user, the site may contain links to other websites that may be useful or of interest to you.
The Establishment does not control the content and information of these sites and can therefore neither be held responsible for the content and information presented, nor for the practices or privacy policies on these sites. Once you click on these links, you will be redirected to these sites, which apply their own rules regarding protection of personal data.
... through embedded YouTube Videos links
By browsing our site, you will see that we embed YouTube videos in certain pages of our site or on the blog of our site. Viewing these pages may cause YouTube content to load. When you access these pages, YouTube also receives your IP address, which is a technical necessity to display the content. We have no influence on how YouTube processes your data.
... through the link to Vimeo content
... through the link to SoundCloud and Spotify embedded audio content
... through the integration of links to social networks
We are officially present on the following social networks, and we integrate links to these networks on certain pages of our website:
These services allow us to stay in touch with our users in a variety of ways, promoting our events and services in order to generate interest in our activities. We do not collect, store or process at any time the personal data of our users on these pages. Social networks may use web tracking methods on their web pages. Please note that it cannot be excluded that these social networks use your profile data to analyze your habits, personal relationships, preferences, etc. We have no influence or control over how social networks process your data.
... through Facebook Pixels
We use the Facebook-Pixel service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. This is an analytics tool that allows you to measure the effectiveness of our advertising by tracking the actions people take on our website. We use it to make sure our ads on Facebook are shown to the right people and are effective. When you visit our website, the pixel is triggered and reports this action to Facebook.
The data collected is anonymous for us and therefore we cannot draw conclusions about the identity of users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook's data usage guidelines. This allows Facebook to serve ads on Facebook pages and outside of Facebook. This use of data cannot be influenced by us as the website operator.
By using our website, you consent to the processing of your data by Facebook in the manner and for the purposes described above.
In order to prevent the collection of your data by Facebook-Pixel, you can click on the following link: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
... through the processing of «Google Analytics»
The website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"), which collects statistical data on the use of websites in order to provide website operators with information for improving the website offer. By means of a cookie, it stores anonymous information on navigation and more precisely on the pages consulted by the user, on the date and time of the consultation, on the source sites that allowed access to our site, the geographical area and the computer equipment used during the consultation of the user (operating system, browser, screen resolution etc.). Google Analytics transmits this generated data (including part of the user's IP address) to Google servers in the United States. Google uses this information for the purpose of evaluating the surfing behaviour of website users and compiling reports on website activity. These reports can only be consulted by the Establishment. You can find more information about Google Analytics on https://policies.google.com/technologies/partner-sites.
In accordance with the legal regulations, the user has a right of access to his personal data and can request whether or not personal data concerning him are processed by us, and if necessary information on the processing.
In addition, the user has a right to rectification of his data, a right to restrict the processing of this information and, if necessary, a right to the erasure of personal data concerning him.
You may also object, for legitimate reasons, to any processing of your personal data. Thus, we will no longer process your personal data, unless compelling legitimate grounds for the processing override your interests, rights and freedoms.
The user also has the right to withdraw consent at any time. In addition, and except in the case where the processing of his data is mandatory (collected for example in the context of a legal obligation), he may, for legitimate reasons, oppose it.
If the user wishes so, he may exercise these rights and/or obtain communication of this information by contacting the Establishment through the contact details indicated above. The user also has the possibility to lodge a complaint with the National Commission for Data Protection having its registered office at 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette.
The data controller within the meaning of the General Data Protection Regulation (Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016) (hereinafter "the Regulation") is:
L'Etablissement public Salle de Concerts Grande-Duchesse Joséphine-Charlotte (Philharmonie et Orchestre Philharmonique du Luxembourg)
1, Place de l'EuropeL-1499 Luxembourg
Commercial register number J25
Tel. (+352) 260227-1
Any dispute relating to the use of this site and its services will be subject to Luxembourg law and will be under the exclusive jurisdiction of the courts of the Grand Duchy of Luxembourg.
Version May 2023