Your first visit
Buying a ticket is all well and good... but how should I dress? When should I arrive? What can I eat? How do I get there? In short: where do I begin? Relax. We’ve got you covered!
Fr
quently-Asked
Questions
There’s no such thing as a silly or useless question. In fact, the ones we’re asked typically push us to grow better at what we do and how we do it. What’s more, they give us a chance to get to know our visitors better! Here are some of the things we’ve been asked the most about in recent years. See if it helps you and, if not, don’t hesitate to get in touch: we look forward to meeting you.
Buying your tickets
How can I book my tickets online?
You can book tickets to any concert organised by the Philharmonie online via our website. Once you’ve chosen an event you like, simply click “Book your tickets” and you will be redirected to our webshop where you can complete your purchase. You will be able to select your seat and apply any discount you qualify for. If you have any voucher to redeem, you will also be able to use it then.
If you are 30 years of age or under, note that you can also book last-minute 10 euro tickets from the Phil30 app. For more information, please visit our dedicated page or get in touch with the Information & Billetterie Team.
Why is there a waiting list when I'm trying to buy tickets?
The waiting list guarantees a better purchasing experience, by preventing a website overload, allowing customers to choose their seats and pay without rushing. This means that not everyone can access the web shop at the same time.
On the first day of sales, waiting times can be long. If you are in the queue, avoid refreshing the page, as that will move you to the end of the list and give you less chance to grab a ticket for the concert you want.
Think of it like being in line for a popular restaurant: arriving early brings you closer to entry, but sadly it does not guarantee a table if the restaurant fills up before your turn.
Where can I find a seating plan with the different price categories?
Right here! You can find a map of the Grand Auditorium, now divided in 4 categories: Premium cat., cat. I, cat. II, cat. III. And here is a map of the Salle de Musique de Chambre and its two categories (cat. I et cat. II).
Must I accompany my child during child-friendly events?
Unless specified otherwise, young ones must indeed always be accompanied by an adult for all Kids’ Phil concerts or workshops. It’s less about monitoring than it is an opportunity to spend a special moment with your child though, and to watch them learn and grow.
You can find out more by reading the «Your Visit» section of your Kids’ Phil Musical Diary or by reaching out to the Information & Billetterie.
I’m coming with a group: how many tickets can I book in one bulk from the website?
Great to hear! Our online ticketing system lets you book a maximum of 6 seats from your account for any given concert. If you need more, do reach out to the Information & Billetterie team who will be delighted to assist you with the logistics of your purchase. If you’re coming with a large group and would like to enhance your guests’ experience with a add a little extra hospitality (and sparkle), you may also want to consider the PackPremium. This affordable package includes a personal host and a cocktail reception for your group in addition to the actual concert. For more information, click here.
The event I’m keen on is fully booked: what should I do?
Seeing an event you’ve been excited about is sold out can be upsetting but relax: you still have a few options.
- The waiting list: You can get in touch with the Information & Billetterie to be put on our waiting list. Who knows, there might be a few cancellations that will free up space for you!
- The evening box office: You are welcome to try your luck on the day of the event. Located right by the main entrance, our so-called evening box office (caisse du soir) opens one hour before the concert and might have a few standing tickets left for you to snatch. Note however that not every event we organise has an evening box office: better call the Information & Billetterie in advance to be sure.
- Phil30: If you are 30 or order, you’re in luck! A special contingent of tickets will be made available to you from 10:00 onwards the day before the event. Visit our dedicated page to find out more.
I received my tickets via email: what do I do next?
Easy! If you have a smartphone, you can save them to your digital wallet to keep them at hand. Otherwise, simply show our ushers the PDF attached to your confirmation email or print the said PDF: they will be able to scan it and then let you into the performance hall.
I booked tickets but I can’t come after all: what should I do?
Bummer... According to our General Terms and Conditions, which you can find here and in the Musical Diary, are can neither be exchanged nor refunded, unless you have a subscription. If you are subscribed to one of our concert series, then you are entitled to one exchange or refund during the season, if you let us know at least 48 hours in advance.
If you don’t have a subscription, why not give your ticket to a friend or return it to the box office, so that at least it doesn’t go to waste? Just make sure the person you’re giving it to is entitled to the same discounts if you’ve benefitted from one yourself. For instance, if you bought your ticket with our 40% under-30 discount, then they will need to be 30 or under, like yourself.
I bought a discounted ticket for my child, but they can’t come after all: can I give the ticket to an adult?
Yes, you can, you will just need to pay the price difference. Simply call the Information & Billetterie and we’ll sort it for you.
I’d like to buy a gift voucher: what do I do?
It’s lovely to hear that you’ve decided to treat someone special to a special musical experience! We have gathered all the information you’ll need to organise your gift on this page. You are also welcome to call or visit us directly at the Information & Billetterie.
I have a Kulturpass: how can I book my ticket?
Kulturpass holders are very welcome at the Philharmonie: we look forward to having you! You won’t be able to make your booking online though, so do give us a ring or come over to the Information & Billetterie to reserve your seat. Do note that you will need to have your Kulturpass with you when you arrive at the Philharmonie on the day of the event.
Your customer account : My Philharmonie
My address has changed: what should I do?
Whether it’s your email or postal address, you can change it by logging into your My Philharmonie account. If in any doubt, do contact us at [email protected].
I don’t want to receive your publications, communications or newsletters anymore: what should I do?
You can change your communication preferences by logging into your My Philharmonie account. If in any doubt, do contact us at [email protected] and we’ll do it for you.
Attending a concert
Isn’t parking at the Philharmonie for the entire duration of a concert going to be really expensive?
Not if you use our special «forfait manifestation» (aka «concert package»). After parking your car, go to the pay station, insert your ticket and choose the option «forfait manifestation». You will then be asked to pay 3 € for five hours. That’s your evening covered then! Plus, pre-paying means you can exit the parking much quicker after the performance. To find out more about discounts and special deals at Indigo parkings, visit www.indigoneo.lu.
How does the cloakroom work?
Easy! You leave us your belongings (for free!) and our dedicated team will take care of them until you return to collect them.
I carry a buggy and/or a rollator: can I take it with me inside the hall?
For safety reasons, it is not possible to bring bulky items into the concert halls. When you arrive at the Philharmonie, our ushers will show you where to store them for the duration of the concert.
I didn’t get a chance to grab an Evening Programme when I arrived. Can I still get one later?
Just head over to the cloakroom at intermission or after the concert: that’s where our ushers typically leave all remaining Evening Programmes once the concert starts. It could be that we run out, but usually there will be a copy left for you to grab: just ask :)
