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Covid-19: Information regarding our concerts, more here

 

Box office info

Philharmonie - Information & Billetterie

1, Place de l’Europe
L-1499 Luxembourg

Tél: (+352) 26 32 26 32 (from Monday to Friday from 10 am to 6:00 pm)
Fax: (+352) 26 32 26 33

E-Mail: tickets@philharmonie.lu

We have taken a number of measures to enable you to enjoy your visit to the Philharmonie safely and without concern. This, however, also means that the Ticket Office at the Philharmonie will remain closed to the public for the time being, and you can only contact them via email (tickets@philharmonie.lu) or, from Monday to Friday from 10 am to 6:00 pm, by phone:  (+352) 26 32 26 32.

COVID-19: Information regarding our concerts

Season & Subscriptions 2020/21

Given the current situation, unfortunately we can neither guarantee the framework within which events will be permissible and in which orchestras will be allowed to perform, nor foresee which travel restrictions may affect the movement of international artists and orchestras. As a result, it is possible that individual events may have to be cancelled, or that the maximum seating capacity of our performance venues will be limited.

We therefore kindly ask for your understanding that we must make an exception to our regular operations: for once, subscriptions are not available yet. 

In order to adapt our offer and the seats capacity of our concert halls quickly enough according to the evolution of the COVID-19 situation, the concerts will only be available in free sales and no subscriptions will be offered over this period.

Season 2020/21 FAQs

  • COVID-19: Information regarding our concerts

    Here you will find information on the updated programme, ticket sales as well as the hygiene and distancing rules which apply to your visit to the Philharmonie, as well as other practical tips.

  • As a 2019/20 subscriber, how should I proceed to book tickets for the new season?

    In order to adapt our offer and the seats capacity of our concert halls quickly enough according to the evolution of the COVID-19 situation, the concerts from September to December 2020 will only be available in free sales and no subscriptions will be offered over this period.

    As a 2019/20 subscriber, we nevertheless guarantee:
    • a priority access to free sales one week before the official start of sales.
    • to keep your 2019/20 subscription seats in the context of our next subscriptions.

    You will be able to book tickets in free sales for the concerts in September and October 2020 as follow:
    • On the internet, a link will be communicated to you shortly before the start of sales.
    • By phone (+352) 26 32 26 32
    • By email: tickets@philharmonie.lu

  • Can I use the subscriptions forms at the end of the brochure ?

    Given the current situation, unfortunately we can neither guarantee the framework within which events will be permissible and in which orchestras will be allowed to perform, nor foresee which travel restrictions may affect the movement of international artists and orchestras. As a result, it is possible that individual events may have to be cancelled, or that the maximum seating capacity of our performance venues will be limited. We therefore kindly ask  for your understanding that we must make an exception to our regular operations: for once, subscriptions are not available yet.

    For this reason, we would be most grateful if you did not return the subscription forms at the end of the
    brochure. They cannot be used anymore and we will send to you up-to-date subscriptions forms at the end of August.

This list will be updated regularly.

Single ticket sale at the Philharmonie

The sales of individual tickets for subscription concerts generally begin two months prior to the announced concert date. Exceptions: if that date falls on a weekend, holiday or during a school holiday, the start date of ticket sales is modified. 

Precise dates are published on our Website and in the monthly programme. Sales always start at 10:00.

As soon as ticket sales have started, you can purchase tickets (subject to availability):

  • On this website

    In a few steps on this website

    • Buy tickets for several concerts in a single procedure
    • Choose your seat
    • Make a secure transaction (128 bit SSL encryption)
    • Pay by credit card
    • Print your ticket(s) at home («print at home ticket»)

  • Phone

    We have taken a number of measures to enable you to enjoy your visit to the Philharmonie safely and without concern. This, however, also means that the Ticket Office at the Philharmonie will remain closed to the public for the time being, and you can contact them by phone:  (+352) 26 32 26 32.

  • Box Office

    At the Philharmonie’s Box Office

    • Individual service (concerning programme and seating)
    • Payment by credit card, debit card/VPAY or cash
    • The Philharmonie may ask you to pay immediately when booking particular events. All reservations still due five days prior to the concert will be cancelled.
    • Purchased tickets can be sent to your address by post, subject to a fee of 3 €.

    Tickets cannot be returned or exchanged. Tickets will not be refunded even in the event of a change in the programme or line-up. In the event of a performance cancellation without substitution, tickets can only be refunded to the original purchaser. Handling/postage fees will not be refunded. Reselling tickets is prohibited.

  • Reduction (< 27)

    Upon presentation of a valid identity card, persons who are under the age of 27 receive a 40% discount off individual ticket sale prices. For written orders please enclose a photocopy of the document, showing the date of birth. Please hold a valid ID with your ticket at the hall entrance.

  • Groups & Schools

    Please contact us for further information:

    • Groups: (+352) 26 32 26 32, info@philharmonie.lu
    • Schools: (+352) 26 02 27-210, p.sanctuari@philharmonie.lu

  • Gift vouchers

    Leave the choice of the concert to the recipients by giving them a gift voucher. Vouchers are available for any amount and allow you to include your personal wishes. The gift voucher is valid for one year for all events organised by and taking place at the Philharmonie.

Terms and Conditions for Ticket Refunds for Concerts cancelled due to the Coronavirus

Should you have any questions, our ticket office staff will be happy to assist you by phone (+352) 26 32 26 32 from Monday to Friday between 10 am and 4:30 pm, or by email – please write to tickets@philharmonie.lu.

  • Refunds for single tickets

    If you bought your ticket(s) directly from our website or our box office, you will receive a voucher in the value of the ticket(s) purchased. If you purchased tickets for several events during the period which had to be cancelled, you will receive a separate message for each concert.

    You can redeem the voucher until 31.12.2021 when purchasing tickets for all concerts and subscription series of the Philharmonie.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. In order to claim your refund, please fill out the form we will email or mail to you and submit it together with the voucher you have received by January 31, 2021, either by emailing remboursement@philharmonie.lu or by sending it to our mailing address. The voucher thereby loses its validity. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take longer to process.

  • Gift Vouchers Valid until December 31, 2021

    Due to the current situation, we are extending the validity of all gift vouchers issued in response to concert cancellations due to Covid-19 since March 2020; they are now valid through December 31, 2021.

  • Refunds for tickets purchased as part of a subscription

    For tickets purchased as part of a subscription, your customer account will receive a credit. This credit may be used for future purchases of tickets and subscriptions by simply contacting our information centre & box office.

    Of course, alternatively you also have the right to receive a full refund for the cost of the tickets. If you would like to receive such a refund, please download this form, fill it out and email it to remboursement@philharmonie.lu before July 31, 2020. We kindly ask for your understanding for the fact that refunds, especially those by wire transfers, may take several weeks to process.